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Communication, hearing problems and intellectual disabilities

Good care starts with communication the person can hear, see, understand and use. A hearing problem or intellectual disability does not mean someone cannot make their own choices. Ask for suitable support, extra time and understandable information, and involve someone close to them only with consent or when legally necessary.

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  • Everyone has a right to understandable information, respectful treatment and participation in decisions about their own health.
  • Ask the person how communication works best; do not rely only on the diagnosis or what a supporter thinks.
  • Speak directly to the person and allow time to process information and answer.
  • Use gestures, text, pictograms, plain language, a hearing aid, communication professional or independent interpreter if needed.
  • Someone close to the person may provide valuable support if wanted, but must not automatically override the person's own voice or privacy.
  • Record communication needs and check understanding before examination, treatment or departure.

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Further reading

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C
Caring for someone (informal care)Informal care is unpaid help for someone close to you who is ill, disabled or dependent. Good care requires attention not only to them but also to your own limits, health, rest and safety. Seek help early for overload, and call the appropriate care service if the person's medical condition worsens.
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Down syndromeDown syndrome is a chromosomal variation present from birth, involving extra genetic material from chromosome 21. Development and health vary widely from person to person. With appropriate health checks, early support, inclusive education, a say in decisions and good access to care, people with Down syndrome can lead meaningful lives.
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Visiting your family doctorGood preparation helps you make the most of time with the doctor. Think beforehand about what you want to discuss, bring medicines information and ask for explanations until you understand the plan.