Ambulance 912HAP 9252
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Elder abuse

Elder abuse is physical, psychological, sexual or financial harm, neglect or restriction of freedom within a relationship of trust. The older person is never to blame; safety and voluntary, respectful help come first.

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Elder abuse is physical, psychological, sexual or financial harm, neglect or restriction of freedom within a relationship of trust. The older person is never to blame; safety and voluntary, respectful help come first.

  • Unexplained bruises, burns, fractures, malnutrition, dehydration or poor hygiene.
  • Anxiety, low mood, being easily startled, withdrawal or a sudden change in behaviour.
  • If possible, find a safe place or a trusted person you can talk to without being watched.
  • Agree on a code word and keep important numbers, medicines and documents somewhere safe and accessible.
  • Contact a GP for injury, fear, neglect, medicine problems or concerns about safety.
  • For urgent GP care outside office hours, call HAP 9252. Call Ambulance 912 only for an immediate threat to life.

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Problems at homeProblems at home may involve arguments, control, threats, violence, neglect, addiction or being overwhelmed. Responsibility for violence never lies with the person experiencing it; safety, support accepted freely and an up-to-date local help plan come first.
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Abuse by someone you knowAbuse by a partner, family member, carer, acquaintance or colleague can be physical, sexual, psychological, digital or financial. It is never your fault. You do not have to wait for visible injuries before asking for help. Think about safety first: choose a time and device on which you can safely look for information, speak to someone you trust or a care professional, and make a plan that fits your situation. Call Ambulance 912 for immediate danger to life.
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Child abuseChild abuse may be physical, emotional or sexual, or involve neglect. Children do not always show clear signs. Safety comes first when there are concerns. Listen calmly, avoid leading questions and do not initiate a dangerous confrontation. Call 912 for a threat to life. For urgent medical assessment outside office hours, call HAP 9252. In other situations, a GP can help identify a safe next step the same day.